Return Conditions

Returned items must be unworn, unwashed, and neatly folded in their original packaging with all tags attached. You’re welcome to try on the items as you would in a store. If they’ve been used beyond that, we may adjust the refund depending on the condition.

Exchange Window

You can return for a refund, exchange or store credit within 30 days of receiving your parcel. For orders placed in the months of November and December, you can return within 60 days of receiving your parcel.

Fair Use Policy

We monitor order and return activity to ensure fair use of our services. Where we identify unusually high return levels, we may limit or refuse future orders. This helps us keep our operations sustainable and fair to all customers.